2WIRE 3801HGV Manual Do Utilizador

System Information Issues

111

HomePortal 3801HGV Gateway User Guide

Troubleshooting 3801HGV Gateway

System Information Issues

The following table provides information to troubleshoot system information issues:

Broadband Issues

The following table provides information to troubleshoot broadband issues:

NOTE TO REVIEWER: Suggest Routing and Multicast related issues to be added to this section.

Unable to set time and date 

manually

Override Automatic Time 

Configuration check box is not 

selected

Select the Override Automatic Time Configuration 

check box to apply the manually configured time and 

date settings. Ensure that you configure the time in 

hh:mm:ss format and date in yyyy/mm/dd format before 

selecting the check box.

Device does not detect and 

log broadband connection 

issues

Broadband status notification 

not enabled

Navigate to Settings > System Info > Event 

Notifications. Select the Broadband Status 

Notification check box.

Device does not detect tailed 

router

Router-behind-router 

detection not enabled

Navigate to Settings > System Info > Event 

Notifications. Select the Router-Behind-Router 

Detection check box.

Unable to connect to the 

Internet

Incorrect interface type

Navigate to Settings > Broadband > Link 

Configuration. Select the correct interface type from 

the Choose Interface type drop-down list box.

Incorrect line type

Navigate to Settings > Broadband > Link 

Configuration. Select the correct line type from the 

DSL Line Selection drop-down list box.

Incorrect connection type

Navigate to Settings > Broadband > Link 

Configuration. Select the correct connection type from 

the Connection Type drop-down list box.

Incorrect PPP authentication 

settings

Navigate to Settings > Broadband > Link 

Configuration. Enter the correct Username and 

Password in the text boxes.

Routing is disabled. This 

results in the device not 

getting the IP address 

automatically from the ISP

Navigate to Settings > Broadband > Link 

Configuration. Select the Routing check box.

Unable to get public IP 

address on
LAN computers

Gateway in route mode

Disable the route mode. This disables Routing and NAT
on the gateway.