2WIRE 3801HGV Manual Do Utilizador

LAN Issues

112

HomePortal 3801HGV Gateway User Guide

Troubleshooting 3801HGV Gateway

LAN Issues

The following table provides information to troubleshoot LAN issues:

Unable to connect to the 

gateway through the local 

Ethernet port

Loose Ethernet cable 

connection

• Check the Ethernet cable connection on the computer 

and gateway, and make sure that it is securely seated in 

both ports

• Check the ETHERNET indicator on the gateway; it 

should blink green

Incorrect Ethernet mode 

selected

Navigate to Settings > LAN > Wired Interfaces. Select 

the appropriate mode from the Port Mode drop-down 

list box. Auto-detect is the recommended mode for 

configuring Local Ethernet connection.

LAN clients are not getting IP 

addresses to connect to the 

gateway

DHCP server is disabled

Navigate to Settings > LAN > DHCP. Select the DHCP 

Server Enabled check box for enabling the gateway to 

assign IP addresses to the LAN clients automatically.

IP address conflict between 

LAN computers on the 

network

Duplication of IP address on 

the network

If the LAN computer has static IP configured, ensure 

that DHCP IP addressing on the gateway is not 

assigning an identical IP address. Change the DHCP 

server IP addressing range and try assigning a different 

static IP address to the LAN computers.
If the issue persists, then configure DHCP on the LAN 

computer to obtain the IP address automatically.

No HomePNA service

HOME PNA services are not 

activated

Check with your ISP for activating IPTV services.

Home PNA networking is 

disabled

Select the HomePNA Networking check box from 

Settings > LAN > Wired Interfaces.

Wireless client is not locating 

the gateway

SSID Broadcast is disabled

Navigate to Settings > LAN > Wireless. Select the 

SSID Broadcast check box in the Network section.

Wireless client is not getting 

an IP address

Wireless networking is 

disabled

Navigate to Settings > LAN > Wireless. Select the 

Enable Wireless Interface checkbox.

Incorrect authentication type 

is used

Ensure that you select the relevant authentication type 

for configuring your wireless client.

Wireless modes on client and 

access point are not 

compatible

Ensure that the wireless mode on the wireless client is 

compatible to the wireless mode on the gateway.

Wireless signal strength is 

weak

Wireless client is not in the 

wireless range

Ensure that your wireless client is within the wireless 

range of the gateway.

Incorrect power settings

Change the Power Setting value to increase the signal 

strength.

Wireless channel interference

Change the Wireless Channel value. Alternatively, you 

can also change the Wireless Channel Mode to auto.

Setting custom encryption key 

on the user interface gives an 

error

Custom encryption key is not 

conforming with the security 

mode, key length, key type, or 

value type

Configure the custom encryption key in a way that it 

conforms to the security mode, key length, key type, or 

value type.

LAN clients are unable to 

access specific applications or 

Web sites

Firewall is preventing the LAN 

clients from accessing specific 

applications or Web sites

Navigate to Settings > LAN > IP Address Allocation. 

Browse to the LAN client where access is restricted. 

Select Disabled from the Firewall drop-down list box.