2WIRE 3801HGV Manual Do Utilizador

Firewall Issues

113

HomePortal 3801HGV Gateway User Guide

Troubleshooting 3801HGV Gateway

Firewall Issues

The following table provides information to troubleshoot firewall issues:

Diagnostic Issues

The following table provides information to troubleshoot diagnostic issues:

HTTP service not available

HTTP traffic is disabled

Navigate to Settings > Firewall > Advanced 

Configuration. Select the HTTP checkbox from the 

Outbound Protocol Control section to enable the HTTP 

traffic to pass through the firewall.

Unable to connect to the VPN 

tunnel

Unsupported port

Check if the VPN service supports PPPoE, L2TP, PPTP, 

and IPSec ports. If not, then you must open the 

supported port. To open the supported port, perform port 

forwarding, that is, add a new user-defined application.

Ping/Traceroute/DNS query 

does not respond

Incorrect host address is 

entered

Ensure that you populate the correct destination IP in 

the Host Address text box.

Remote logging error

Syslogging is disabled

Enable Syslog and enter the appropriate server location 

to populate the logs at the remote node.

Syslog server is not installed/

enabled on the remote node

Ensure that you install a third party software to populate 

the syslogs on the remote node.