Nintendo SPR-001 Manual Do Utilizador

oubleshooting

Troubleshooting

Before contacting Nintendo Customer Support, please use this section of the manual to determine the cause of the problem.

Note: If the problem involves a game or accessory, please also refer to the corresponding manual / documentation.

Problem

Solution

I can’t recharge the
Nintendo 3DS XL Battery Pack /
The recharge LED is not lit

Are you using a Nintendo 3DS AC adapter?

Use the Nintendo 3DS AC adapter (WAP-002(UKV)/WAP-002(EUR)) (sold separately).

The Nintendo DSi Power Supply is also compatible.

Is the Nintendo 3DS AC adapter firmly inserted into the system and a plug socket?

Unplug the AC adapter and wait approximately 30 seconds before plugging it in again.

Make sure the AC adapter is securely connected to both the Nintendo 3DS XL system and the
plug socket.

Is the battery pack being recharged in a location with an ambient temperature
between 5 – 35° C?

Recharge the battery pack in a location with an ambient temperature between 5 – 35° C.

You may not be able to recharge the battery pack in a location outside of this temperature range.

Is the battery pack connected properly?

If the system won’t turn on and, when you plug in the AC adapter, the recharge LED lights up

then immediately turns dark, the battery pack may not be connected correctly. Make sure that
the battery pack is connected properly

(page 92)

Is the recharge LED lit?

If the recharge LED is blinking, there is a chance that the battery pack is not connected properly.

If you experience this, contact Nintendo Customer Support

(pages 109 – 111)

The Nintendo 3DS XL
system will not turn on

Is the battery pack connected properly?

If the system won’t turn on and, when you plug in the AC adapter, the recharge LED lights up

then immediately turns dark, the battery pack may not be connected correctly. Make sure that
the battery pack is connected properly

(page 92)

The Nintendo 3DS XL system is hot

Is the battery pack being charged in an area with a high temperature, or being
charged for extended periods of time?

Doing so can lead to the system temperature rising sharply. Charge the battery pack in a

location with an ambient temperature between 5 – 35° C. Touching the system while it is
hot may cause burns.

I charged the Nintendo 3DS XL
Battery Pack, but I can’t play
for long periods of time /
It takes a long time to charge
the battery pack

Are you playing a game or recharging the battery pack in a location with an ambient
temperature less than 5° C?

In environments with a temperature less than 5° C, you will not be able to play games for long

periods of time, and the battery pack will take longer than usual to recharge.

Battery

Life

Repeated charging will decrease battery life, reducing the length of time you can use the system.

If usage time is noticeably reduced, replace the battery pack. Contact Nintendo Customer Support
for further information on where to purchase a replacement

(pages 109 – 111)

The battery pack has expanded

Lithium-ion batteries are subject to degradation over time and can expand through repeated

recharging. This is not a malfunction or a potential safety hazard. Please replace the battery pack
if its expansion is affecting battery life

(page 92)

If the battery pack leaks, do not touch it and contact Nintendo Customer Support

(pages 109 – 111)

There is no video or audio output

Is the power LED lit?

Press the POWER Button to turn the power on.

Has the system been charged?

Recharge the system.

Has the Game Card been correctly inserted?

Insert the Game Card gently but firmly until it clicks into place.

Is the system in Sleep Mode?

If the system is in this state, exit Sleep Mode. For more information on how to exit Sleep Mode,

refer to the manual of the software title you are using.

There are black or bright dots on the
LCD screens that do not go away /
There are dark or light patches on
the LCD screens

Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and

should not be considered as a defect. The 3D Screen and Touch Screen have different specifica-
tions, so their colour displays and levels of brightness may differ.

The brightness differs between
LCD screens

The technical specifications of the upper and lower screens are different, which means their

brightness levels can also be different. This is normal and should not be considered as a defect.

The screen hue changes suddenly
The brightness changes and it be-
comes difficult to see bright colours

Is power-saving mode on?

Power-saving mode changes the brightness and colour gradient automatically according to

the content being displayed, to extend the battery charges for longer periods of time. This
can lead to pale colours whitening and other colours changing. To maintain fixed colour and
brightness level, turn power-saving mode off

(page 40)

3D images cannot be seen or
are difficult to see

Are you using Nintendo DS / Nintendo DSi software?

Nintendo DS / Nintendo DSi software titles cannot display 3D content.

Does the content you are viewing support the 3D feature?

Some software and types of content do not support the display of 3D images. Try viewing 3D

images in a different Nintendo 3DS software title.

Is the 3D depth slider set to the lowest level?

Adjust the 3D depth slider to a level that is comfortable for you

(page 33)

Is the 3D Screen properly calibrated?

Hold the 3D Screen 30 – 40 cm away from your eyes

(page 32)

(If there is any difference in vision between your left and right eyes, or if you tend to see using
only one eye, the 3D effects may not work properly or at all. For users with any difference in
vision between their left and right eyes, it is advised that you correct your vision before use,
for example using spectacles.)

Is the 3D Screen dirty?

If there are fingerprints or other marks on the screen, wipe it using a soft, clean cloth.

Problem

Solution