Lucent Technologies 555-235-100 Manual Do Utilizador

DEFINITY ProLogix Solutions Release 2 Overview 

555-235-100

Issue 2 June 1999 5-17

The Call Center Basic package enhances your Call Center by providing the following features:

Automatic Call Distribution (ACD)

Auto Available Split

MIA Across Splits/Skills Option

MIA Treatment for ACW

Multiple Call Handling on Request

Forced Multiple Call Handling

Move Agent/Change Skills while Staffed

Multiple Announcement Boards

Redirect on no Answer (RONA)

Service Observing by Class of Restriction

Service Observing Remote

Timed After Call Work/Agent Pause Between Calls

VuStats (including the Service Level and Login IDs enhancements)