LaCie 400USB 用户手册

LaCie d2 DVD

±RW Drive 

User Manual

page 

Contacting Customer Support

Before You Contact Technical Support

Read the manuals and review the Troubleshooting 

section.

Try to isolate the problem. If possible, make the drive 

the only external device on the CPU, and make sure that 

all of the cables are correctly and firmly attached.

If you have asked yourself all of the pertinent ques-

tions in the troubleshooting checklist, and you still can’t 

get your LaCie drive to work properly, contact us via the 

provided Web link. Before contacting us, make sure that 

you are in front of your computer and that you have the 

following information on hand:

■

1.  LaCie d2 DVD±RW Drive serial number

Located on a sticker at the back of drive or on the original packag-

ing

2.  Macintosh/PC model

Click on the Apple icon in the menu bar and select 

.

Right click your 

 icon and select 

.

3.  Operating system version

4.  Processor speed

5.  Computer memory

6.  The brands and models of other internal and external 

peripherals installed on my computer 

Click on the Apple icon in the finder bar and select 

.  Select 

The Apple 

 will launch 

and will list your internal and external peripherals.

Right click your 

 icon, select 

, and click 

.

7.  Type of media used when problem occurred

From your software, click on 

 then 

 .

From your software, click on 

 then 

. 

www.lacie.com/support