Toshiba CIX-SG-CCACD-VB 用户手册

When you log out, the ACD features are deactivated on your telephone, but the 
regular features still continue to work. For example, you can use the 

ACD Call

 button 

to make and receive non-ACD calls. These kinds of calls are not registered as PBX 
calls for Management Information System (MIS) reporting purposes.

The Log In/Out LED turns off and your telephone is logged out of the ACD Group. 
After all Agents have Logged Out, new ACD calls are redirected to the re-route 
destination. Calls currently in queue will go to the overflow destination.

For example, if it is time for your ACD shift to end, but calls are continuing to arrive 
into the ACD queue, the Supervisor can invoke the End Shift procedure to re-route 
new calls.

³ To Log In

1. Press 

ACD Call

 + 

Log In/Out

. The Log In/Out LED 

flashes red and Entry Tone (four fast beeps) plays.

2. Enter your Agent or Supervisor ID code + 

#

.

3. Enter your password + 

#

.

...or press 

#

 if no password is assigned. 

Non-LCD: Entry tone plays for successful login; 
Reject tone plays if unsuccessful.

4. Enter the ACD group number + 

#

. To enter additional 

groups, wait a few seconds (prompt shown on the right 
reappears), enter another group number + 

#

. Repeat 

until you have completed group entries.

Non-LCD: Entry tone plays after each group number 
is successfully entered.

...or press 

*

 to enter all assigned groups.