Toshiba CIX-SG-CCACD-VB 用户手册

³ To Log Out of one or more groups

1. Press 

ACD Call

 + 

Log In/Out

.

 

Dial Tone is heard until the Log In is pressed.

2. Enter your Agent ID code + 

#

.

3. Enter your passcode + 

#

.

4. Enter the queue number to log out of + 

#

. 

Non-LCD: Entry Tone plays if successful; Reject Tone plays if the ID is incorrect.

If you have successfully logged out of a group, the text 
(shown right) displays for five seconds or until you 
hang up.

If you want to log out of additional groups, continue to Step 5.

5. After a few seconds, “Enter Group ID” displays. Then enter the next group number 

to log out. If you don’t enter anything after five seconds, it will exit from log out 
processing.

This feature enables temporary unavailability for ACD calls without logging out. You 
can use this feature for breaks, such as lunch and coffee breaks, and extended times 
away from your telephone.

³

Press 

Unavail

. 

The Unavail LED lights steady red. The Unavail LED turns off when your 
telephone becomes Available. To enter the Unavailable mode, you must be logged 
into at least one ACD Group.

Calls will stack up in queue if all Agents are Unavailable. An alarm is likely to 
be triggered when too many calls are in queue. Calls will go to re-route 
destination only if all Agents Log Out.

³ To become Available

³

Press 

Unavail

. The Unavail LED turns off.