Toshiba CIX-SG-CCACD-VB 用户手册

You can pick up an ACD call ringing at another Agent's telephone by using your 
station's ACD Call Pickup button. To use this feature:

•

Both stations must be in the same ACD Group.

•

The incoming call must be an ACD call for that group.

•

Your ACD Call button must be idle.

•

You must be in an available state.

You cannot pick up some types of calls, such as non-ACD calls (internal office calls) 
or PBX calls. 

³ To Pick up an ACD call ringing at another station

1. Press 

ACD PU

. When the call is diverted to you, your 

LCD shows the text for the connected call (shown 
right).

2. The call rings your telephone, press 

ACD Call

 to 

answer.