Toshiba CIX-SG-CCACD-VB 用户手册

An Agent in your ACD Group can call you for assistance by pressing the 

ACD Help

 

button on their station. 

ACD Help

 rings the Supervisor telephone if the Supervisor’s 

ACD Call

 button is 

available. The ACD Help feature enables you to:

•

Talk to an Agent with the ACD call on hold

•

Talk to an ACD caller with the Agent dropping out of the call by hanging up

•

Participate in a three-way conversation with the Agent and the ACD caller

For this feature to work, your telephone must be logged in with the Supervisor ID 
code of the same Group as the Agent requesting help.

³ To answer an Agent’s call for Help

1. When you hear a long, single ring and you see the Help 

Request 

on your LCD (shown right), press the 

 Soft Key to accept the call for help or press 

 to reject it.

2. When a call rings your 

ACD Call

 button, press it. The ACD Call LED flashes at 

the I-Use rate.