Juniper Networks M10i Benutzerhandbuch

Appendix E

Contacting Customer Support and
Returning Hardware

This appendix describes how to return the router or individual components to Juniper
Networks for repair or replacement:

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Locating Component Serial Numbers

Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all of
the router components and their serial numbers, enter the following command-line
interface (CLI) command:

user@host> show chassis hardware
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                19152             M10i
Midplane         REV 02   710-008920   CA0345           
Power Supply 0   Rev 02   740-008985   PE10738           DC
Power Supply 1   Rev 02   740-008985   PE10745           DC
HCM slot 0       REV 02   710-008661   CA0374           
HCM slot 1       REV 02   710-008661   CA0364           
Routing Engine 0 REV 01   740-008846   1000413124        RE-5.0
Routing Engine 1 REV 01   740-008846   1000413128        RE-5.0
CFEB slot 0      REV 05   710-008599   CA0153            Internet Processor IIv1
CFEB slot 1      N/A      N/A          N/A               backup
FPC 0                                                    E-FPC
  PIC 0          REV 03   750-005726   HK8844            1x OC-12 ATM-II, MM
  PIC 1          REV 03   750-000611   AB8861            4x OC-3 SONET, MM
  PIC 2          REV 02   750-002987   HB3841            1x OC-12 SONET, SMIR
  PIC 3          REV 02   750-003037   HD4550            4x T1, RJ48
FPC 1                                                    E-FPC
  PIC 0          REV 04   750-003343   HA7349            4x T3 ATM

Locating Component Serial Numbers

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