Polycom 2000/4000 Benutzerhandbuch

Polycom RMX 2000/4000 Administrator’s Guide

The Participant Alerts list contains all the participants who are currently 

waiting for operator assistance.

Participants are automatically added to the Participants Alerts list in the 

following circumstances:
•

The participant fails to connect to the conference by entering the 

wrong conference ID or conference password and waits for the 

operator’s assistance

•

The participant requests Operator’s Assistance during the ongoing 

conference

This list is used as reference only. Participants can be assisted and moved 

to the Operator conference or the destination conference only from the 

Participants list of the Entry Queues or ongoing conference where they are 

awaiting assistance. 
The participants are automatically removed from the Participant Alerts list 

when moved to any conference (including the Operator conference).

In addition to the visual cues used to detect events occurring on the RMX, 

an audible alarm can be activated and played when participants request 

Operator Assistance.

The Audible Alarm functionality for Operator Assistance requests is 

enabled for each MCU in either the RMX Web Client or RMX Manager. 
The Audible Alarm played when Operator Assistance is requested is 

enabled and selected in the Setup > Audible Alarm > User 

Customization. When the Audible Alarm is activated, the *.wav file 

selected in the User Customization is played, and it is repeated according to 

the number of repetitions defined  in the User Customization.