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Chapter 7-Operator Assistance & Participant Move

If more than one RMX is monitored in the RMX Manager, the Audible 

Alarm must be enabled separately for each RMX installed in the site/

configuration. A different *.wav file can be selected for each MCU.
When multiple Audible Alarms are activated in different conferences or 

by multiple MCUs, the Audible Alarms are synchronized and played one 

after the other. It is important to note that when Stop Repeating Alarm is 

selected from the toolbar from the RMX Web Client or RMX Manager, all 

activated Audible Alarms are immediately halted.
For more details on Audible alarms and their configuration, see 

The RMX User can move participants between ongoing conferences, 

including the Operator conference, and from the Entry Queue to the 

destination conference if help is required. 
When moving between conferences or when a participant is moved from 

an Entry Queue to a conference by the RMX user (after failure to enter the 

correct destination ID or conference password), the IVR messages and 

slide display are skipped. 
Move Guidelines
•

Move is available only between CP conferences. Move is unavailable 

from/to Video Switching conferences.

•

Move between conferences can be performed without an active 

Operator conference.

•

When moving the conference chairperson from his/her conference to 

another conference, the source conference will automatically end if 

the Auto Terminate When Chairperson Exits option is enabled and that 

participant is the only conference chairperson.

•

When moving the Operator to any conference (following assistance 

request), the IVR messages and slide display are skipped.

•

Participants cannot be moved from a Telepresence conference.

•

Participants cannot be moved from LPR-enabled conferences to non-

LPR conferences. Move from non-LPR conferences to LPR-enabled 

conferences is available.