Xerox Xerox ConnectKey Apps Support & Software Betriebsanweisung
9
Troubleshooting
Refer to this chapter to help find and resolve Xerox App Gallery problems and issues.
Xerox App Gallery Account Issues
User Cannot Activate / Create an App Gallery Account
An App Gallery account is created from either Xerox App Gallery Web Portal or from
Xerox App Gallery App.
Xerox App Gallery App.
Important
Only one account needs to be created.
Account creation may fail for various reasons, including:
• SMTP server failure: The Account Activation / Creation Email failed to send due to
SMTP Error.
• The Account Activation / Creation Email was not received to the email address
provided when requesting a new account; the email was sent but the email addressee
did not receive it.
did not receive it.
Check / perform the following:
1. Check your junk email folder for the email message from Xerox
1. Check your junk email folder for the email message from Xerox
®
App Gallery.
• If the account activation / creation email is there, select the link to complete the
activation / creation of the new account.
Note
To ensure you receive future Xerox
®
App Gallery emails, specify the message as
“Not Junk.”
9-1
Xerox App Gallery
User Guide
User Guide