Cisco Cisco Agent Desktop 9.0 Technische Referenzen

For invalid phone configuration (regular agent):

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Wrong phone extension was entered. Try again and enter the 
correct information.

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Make sure the phone is associated with the PG user on Call 
Manager if is logging in as non-mobile agent.

■

Phone is not pointing to right CallManager.

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Non-mobile agent is using CTI port instead of extension.

For invalid phone configuration (mobile agent):

■

Make sure the extension is a valid CTI port configured in 
CallManager and ICM that is not currently used by someone 
else.

■

The mobile phone number may need to include access codes, 
area codes, and accounting codes depending on how the dial 
plan on ICM and/or CallManager is configured.

For mobile agent mode that does not match agent desk settings:

■

Agent is not set up in ICM as a mobile agent. Change agent desk 
setting in ICM to appropriate mobile agent setting.

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Agent desk settings in ICM may not match call mode selected in 
CAD-BE. Select the same call mode as specified in ICM agent 
desk setting.

For no team found for agent:

■

Agent does not belong to a team in ICM. Associate the agent 
with a team in ICM.

■

The agent was configured correctly in ICM but the Sync service 
has not synchronized CAD's LDAP database to ICM. Make sure 
the Sync service is running. In Desktop Administrator, manually 
synchronize Directory Services, then check if the agent exists 
and belongs to the correct team in Desktop Administrator under 
the Personnel node.

For CTI service is offline:

■

Make sure the CTI service is running and active again.

■

The CTI service hostname/IP address specified in Configuration 
setup utility is incorrect. Enter the correct values in Configuration 
setup utility, save it and restart BIPPA services.

For invalid state change: