Cisco Cisco Agent Desktop 9.0 Technische Referenzen

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The agent is attempting to log in using a phone that is on a call. 
Finish the call and log in when there is no call on the phone.

For CTI request timeout:

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The BIPPA service, CTI service, or CallManager may be slow. 
Check their CPU usage.

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The Network may be slow.

For LRM service is down:

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Start the LRM service if it is down.

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The LRM service will not become active until CAD Configuration 
Setup run successfully. Complete CAD Configuration Setup.

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Desktop Administrator, Agent Desktop, or Supervisor Desktop 
was installed on the same computer as the CAD services. They 
clear a registry key (IOR Hostname under Site Setup) required 
by the IP Phone Agent service. Set the registry to the IP address 
of the CAD services computer.

For no more licenses:

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Wait a few minutes and retry.

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CAD-BE agents may have exited their browsers without logging 
out first. Those sessions will continue to use up licenses for 20 
minutes after the browser exited.

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Agents logged out of extension mobility without logging out from 
CAD, CAD-BE or IPPA. These agents are still logged in but in 
Not Ready state. For CAD, it will continue to use up the license 
until CAD exits. For CAD-BE and IPPA, it will continue to use up 
the license until BIPPA service is restarted or the agents login 
again and logout properly.

For a forced login that does not work:

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The agent is using an agent ID that is already logged in on 
another extension, or using an extension that is already logged in 
with a different agent ID. Forced logins work only for the same 
ID/extension pair. Use a different agent ID or extension, or find 
the other user and have that user log out.

The agent logged into CAD-BE and was logged out after a short while.

The agent is a mobile agent with voice mail on the mobile phone. When 
the agent did not answer in time, the call from ICM rolled over into the