Cisco Cisco Agent Desktop 9.0 Technische Referenzen

Cisco CAD Service Information 7.1

238

November 2006

mobile phone's voice mail. When voice mail did not detect any voice in
the call from ICM, it dropped the call, causing ICM to log the agent out.

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Answer the call quickly.

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Turn off voice mail or any similar features that could cause the call
from ICM to be redirected.

Problem

The agent receives calls in CAD-BE but has no calls on the mobile
phone when logged into CAD-BE as a mobile agent.

Solution

The agent is a mobile agent with voice mail on the mobile phone. Calls
from ICM may be rolling over into the mobile phone's voice mail. Turn
off voice mail or any similar features that could cause the call from ICM
to be redirected.

Problem

The agent is logged in and in a ready state, and the computer’s screen
saver or power saver feature has activated. CAD-BE is frozen or
disconnected from the server.

Solution

This is caused by a Java bug involving memory leaks. To avoid the
problem, disable the screen saver/power saver features.

Problem

A CAD-BE agent cannot be monitored or recorded.

Solution

The CAD-BE agent’s phone is not set up for SPAN port monitoring.