Cisco Cisco Unified Customer Voice Portal 10.0(1)
A-4
Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix A Troubleshooting
Application Server
Application Server
describes how to resolve problems you might encounter with the Application Server interface.
ICM
Call might not go through the ISN so a prompt will not be
played; an error warning message appear in the Application
Server log
played; an error warning message appear in the Application
Server log
When an agent becomes available during prompt play in a
Queue to Skill Group script, the transfer never happens.
Queue to Skill Group script, the transfer never happens.
The ICM script fails on a Run VRU script node; no failure is
indicated in the Application Server log.
indicated in the Application Server log.
In a NAM/CICM environment, an ICM timeout occurs;no
error is indicated in the Application Server or Voice Browser
logs.
error is indicated in the Application Server or Voice Browser
logs.
The contents of an ECC Variable configured in Script Editor
are truncated after passing through the Application Server.
are truncated after passing through the Application Server.
A new call arriving at the ISN receives a default route label
from the ICM.
from the ICM.
Call Manager
.asp errors occur on the Call Manager; Call Manager does not
function normally
function normally
Problems with IP transfer
IP Phone
One-way audio occurs after IP transfer
Table A-1
Troubleshooting Table of Contents (continued)
Category
Symptom
See page
Table A-2
Application Server Troubleshooting
Symptom
Possible Cause and Solution
Windows 2000 Application
Log fills up. Clearing the log
only remedies this
temporarily.
Log fills up. Clearing the log
only remedies this
temporarily.
Possible Cause:
Event log settings are not set to roll over.
Possible Solution:
Change the Event setting so that the Application Log rolls over by doing
the following:
the following:
1.
Select Start > Programs > Administrative Tools > Event Viewer.
2.
Right-click Application Log and select Properties from the menu.
3.
Select the Overwrite events as needed option.
4.
Click Apply and OK.
Possible Cause:
Some unnecessary protocols might have been installed. For example,
NetBEUI has been known to fill the event log.
NetBEUI has been known to fill the event log.
Possible Solution:
Uninstall protocols that are not necessary in this application.