Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

The call information pane (see Figure 2) shows details of active calls. Up to six 
fields may be visible, depending on how it is configured by the system 
administrator. Available fields are:

■

Some fields may display <unavailable> if the call information is unknown.

■

When you retrieve a parked call, Agent Desktop displays it as a 
conference call. (See your Cisco IP phone documentation for information 
on parked calls.)

■

Whenever the IP IVR is involved in a call, Agent Desktop displays the same 
information about the call in the call information pane as the IP phone 
displays on its screen. Enterprise Data may display different data because 
it tracks the entire life of the call.

The status bar (see Figures 1 and 2) is divided into three sections:

■

The left panel displays the status of a selected call.

■

The middle panel is blank.

■

The right panel displays the current agent state.

If a message is too long to fit in a panel, double-click the panel to display a popup 
window showing the complete text.

If your system administrator has configured Agent Desktop so that local 
administration is enabled, you can use the Option menu to show or hide the 
status bar.

Alerting#

The number of the ringing device

Called#

The number of the destination device

Calling#

The number of the originating device

Duration

The length of the phone call

Original Called#

The original number called

Original Calling#

The initial originating number