Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Agent Desktop 4.6 User’s Guide
6
June 16, 2003
Agent Desktop Windows
The Main Window
The Agent Desktop main window displays information about active calls and
enables you to perform phone functions.
enables you to perform phone functions.
NOTE: If you lock your workstation or if you have a password-protected
screensaver engaged, Agent Desktop will also be locked and will not
function correctly. It is recommended that you close Agent Desktop if you
need to lock your workstation.
screensaver engaged, Agent Desktop will also be locked and will not
function correctly. It is recommended that you close Agent Desktop if you
need to lock your workstation.
Figure 2.
The Agent Desktop main window.
NOTE: If your version of Agent Desktop includes Media Termination,
a volume slider to the right of the toolbar controls call volume.
(See Figure 3.)
a volume slider to the right of the toolbar controls call volume.
(See Figure 3.)
Figure 3.
Agent Desktop with Media Termination. (Note volume slider.)
Key:
1 . . . . . Call control buttons
2 . . . . . Agent state buttons
3 . . . . . Task buttons (Enhanced version only)
4 . . . . . Help button
5 . . . . . Call information window
6 . . . . . Status bar
1 . . . . . Call control buttons
2 . . . . . Agent state buttons
3 . . . . . Task buttons (Enhanced version only)
4 . . . . . Help button
5 . . . . . Call information window
6 . . . . . Status bar