Cisco Cisco Agent Desktop 8.0 Technisches Handbuch

Click New, name the action, choose the logout action from the list, and click Add Action.

11. 

Click Apply in order to save the new Time of day work flow.

12. 

The next step is to add this new work flow group under the Work Flow groups tree. Complete these steps:

Navigate to Locations > Call Centre 1 > Work Flow groups.

1. 

Choose File > New, or click New on the toolbar. The Work Flow Group Name Editor dialog box
appears.

2. 

Enter the new work flow group name.

3. 

Select the check box which says Copy the following work group.

4. 

Click OK. The new work flow group appears in the Navigation pane under the Agents node.

5. 

Finally, you must add this new work flow group to the agents. Complete these steps: