Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung
Choose CRS AppAdmin > System > LDAP Information, and make a note of these specified
values:
values:
LDAP Administrator Username
♦
Apps Base location
♦
1.
You need to use the Active Directory Services Interface (ADSI) edit utility in order to manually
delete the agent. On the AD Server, launch the ADSI edit utility and enter the Microsoft Management
Console (MMC) with the username credentials from step 1.
delete the agent. On the AD Server, launch the ADSI edit utility and enter the Microsoft Management
Console (MMC) with the username credentials from step 1.
2.
In ADSI, navigate to the Apps Base location from step 1.
3.
Drill down to
OU=profiles
and select it.
In the
right pane of the window, locate the ciscoCCNocAppProfile for the IPCC express user agent to be
removed.
removed.
4.
Right click the ciscoCCNocAppProfile for the IPCC express user agent and choose delete.
5.
If the delete fails, you need to apply the correct permissions for the LDAP administrator username
within active directory and try again.
within active directory and try again.
6.
If the delete is successful, choose AppAdmin > Subsystems > RmCm > Resources > Inactive
Agents and the IPCC express user agent appears in the list.
Agents and the IPCC express user agent appears in the list.
7.
Related Information
IPCC: Lightweight Directory Access Protocol (LDAP) Troubleshooting Guide
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© 2013 − 2014 Cisco Systems, Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of
Cisco Systems, Inc.
Updated: Jan 26, 2009
Document ID: 108557