Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Overview

August 4, 2014

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Reason codes are created and maintained in Unified ICM. Any reason codes 
that you created using Desktop Work Flow Administrator in previous versions 
of CAD will be lost in an upgrade. To continue using these reason codes, 
re-create them in Unified ICM.

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All reserved reason codes are automatically enabled in CAD 9.0.

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Enterprise data fields and field layouts are created and customized in Cisco 
Desktop Administrator (Services Configuration > Enterprise Data > Fields). If 
you edited default Enterprise data fields or layouts, then your changes will be 
lost after an upgrade. The default fields will revert back and must be 
re-configured after an upgrade. However, any custom fields that you created 
will remain after an upgrade.

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All phone books (personal, work flow group, and global) are preserved during 
an upgrade.

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Wrap-up data from previous CAD versions will be enabled at the work flow 
group level and disabled at the global level. It can be enabled later at the 
global level as needed.

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If you changed the IP address of any server in your configuration after you 
backed up data, you must run the CAD Configuration Setup utility and enter 
the current IP addresses after you have restored your data, because the old IP 
addresses will be restored.

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If you changed the IP address of a Base Services server as part of your 
upgrade, the new IP addresses will not be propagated to the client machines 
if the client software is applied over the top of existing software. In over the 
top upgrade scenarios, the client installer preserves a number of 
configuration settings including the IP addresses of the Base Services 
servers. To apply the new settings to the clients, the registry must be changed 
either before or after the over the top upgrade.

To change the registry, locate 

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HKEY_LOCAL_MACHINE\SOFTWARE\Calabrio\CAD\Site Setup 

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and match the client’s values for LDAP Host 1 and LDAP Host 2 to the 
values on the Base Services servers.

Alternatively, in order to avoid changing the registry, you can also uninstall the 
existing client software prior to installation of the newer version.

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If you modified the default Enterprise Data Layout in previous versions of CAD, 
your changes will be lost in an upgrade. You must re-configure the default 
Enterprise Data Layout once the upgrade is completed. 

Upgrading Replicated Systems

If you are upgrading a replicated system, you must shut down replication on both 
servers before you begin the upgrade process. If you do not do this, your CAD services 
LDAP database will become corrupted. For instructions, see