Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Cisco CAD Installation Guide

112

August 4, 2014

Upgrade Notes

■

It is recommended that you upgrade the CAD base services only when no CAD
users (agents, supervisors, and administrators) are logged into the system. If
users are logged in, they might receive error messages when the services go
offline during the upgrade.

■

During an upgrade, the CAD desktop clients and CAD base servers must all be
at the same version. CAD desktop clients and CAD base servers must also be
at the same major and minor release version as the PG, CTI server, and
CTI OS server. The CAD desktop clients and CAD base servers cannot be at a
higher maintenance release version than the PG, CTI server, and CTI OS
server.

Table 11.

CAD Upgrade paths

Operating
System
Upgrading
From

CAD
Version
Upgrading
From

Current
Data Store
Method

Target Data
Store
Method

Upgrade Steps

Windows
Server
2008 R2

8.5

Flat files

"Going from Flat Files to Flat Files"
on page 123

SQL Server
2008 R2