Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Backup and Restore

August 4, 2014

127

NOTE:  To prevent potential file permission issues upon restore, save 
Recording and Statistics service database backup files to a local 
drive. If desired, copy the backup files to a secure location elsewhere.

Restoring CAD Data

The process for restoring your CAD configuration data and recordings is outlined here. 
After you have upgraded or reinstalled the CAD services, the CAD Configuration Setup 
utility runs. Part of the CAD Configuration Setup utility is restoring backed-up data. 

1. In the Recording and Statistics Service Database node of the CAD 

Configuration Setup utility, select Restore recording metadata (BackupDB) 
and enter:

■

The path where the recording metadata backup file created by the 
BackupDB utility is saved

■

The path where the backup audio files created by the CDBRTool utility are 
saved

NOTE:  You can restore from a flat file system to a flat file system or 
from a SQL system to a SQL system. You can also convert flat files 
into a SQL system. See 

 for more 

information.

This restores the recording metadata and recordings. See 

for more information.

2. In the Restore Backup Data window, answer Yes and enter the path where the 

backup files created by the CDBRTool utility are saved. 

This restores the CAD services LDAP (Directory Services) database. (See 

"Restore Backup Data" on page 80 

for more information.)

NOTE:  In a redundant system, restore data only on Side A. The 
restored data will be replicated on Side B the next time the two sides 
are synchronized.