Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Cisco CAD Installation Guide

128

August 4, 2014

1. On the server hosting the CAD base services, run the CDBRTool utility (see 

). The CAD services LDAP configuration data 

and the recordings are restored.

2. On the server hosting the Recording and Statistics service, run the 

InstallRestoreDB utility (see 

recording metadata is restored.

BackupDB Utility

To preserve the Recording and Statistics service database, use the BackupDB utility 
(BackupDB.bat). This utility backs up the recording metadata in the database. 
Recording metadata is the information saved about a recording—time and date of 
recording, the agent recorded, and so on. The recordings themselves are preserved 
using the CDBRTool utility. See 

 for more information.

1. Log in to the server hosting the Recording and Statistics service.

NOTE:  On a redundant system, do this on the Side A server. You can 
obtain the IP address of the Side A server by running the CAD 
Configuration Setup utility and noting the IP addresses in the 
Replication Setup window.

2. In a command window, navigate to C:\Program Files (x86)\Cisco\Desktop\db.

This is the default location for the BackupDB utility.

3. At the prompt, type the following command.

For a flat file implementation:

BackupDB -f “<backup path>” “<script path>”

For a SQL Server implementation: 

BackupDB <user> <password> <server> <instance> <port> <authtype> 
“<backup path>” “<script path>”