Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Cisco CAD Installation Guide

74

August 4, 2014

the username to indicate that the local account, and not the domain 
account, should be used.

NOTE:  It is strongly recommended that you select NT authentication. 
SQL authentication appears for troubleshooting purposes only.

This is the user account you created during your preinstallation preparation. See 

 for more information.

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The user must have read privileges for the ICM Admin Workstation database.

■

The user must have read and write privileges and an account on the ICM 
Admin Workstation computer. 

Select the connection type, TCP/IP or Named Pipes.

■

If TCP/IP (recommended), enter the port number used to connect to the 
database.

■

If Named Pipes, the field is greyed out. The pipe name is automatically 
generated based on the above fields.

Additional Considerations for Modifying Configuration Settings

If you are using NT Authentication and change the ICM Login ID or Password on one 
side, the change will replicate to the other side. However, you must also run the CAD 
Configuration Setup utility on the other side and click Apply to save this setting to 
ensure that the Windows Services user is updated properly also. 

If you change the connection type settings after initial configuration, you must restart 
each Recording and Statistics service and the Sync service to ensure that the change 
is registered with them properly.