Cisco Cisco Agent Desktop 9.0 Installationsanleitung

August 4, 2014

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If you enter a database directory that is not the default you must change it on 
both servers. It will not populate automatically to the other server. 

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Login ID/Password: Enter the login ID and password for the CAD SQL instance 
database. The user must have read privileges for the database. 

NOTE:  The password cannot contain the following special characters:



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: & | = ; <

The user must also have an account on the ICM Admin Workstation computer. 

NOTE:  If you selected NT Authentication for the ICM Admin 
Workstation database on the ICM Admin Workstation Database node, 
and select NT Authentication for the Recording and Statistics 
database here, then the username and password entered on the ICM 
Admin Workstation Database node is automatically brought forward 
and is read-only on this node.

NOTE:  If the Login ID here is different than the ID used while 
installing SQL Server (step 

) you must re-provision this new user as a 

sysadmin according to the instructions from the following article:

NOTE:  If you change the Login ID/Password on one side, the change 
will replicate to the other side. However, you must also run the CAD 
Configuration Setup utility on the other side and click Apply to save 
this setting to ensure that the Windows Services user is updated 
properly also. 

Select the connection type, TCP/IP or Named Pipes. 

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If TCP/IP (recommended), enter the port number used to connect to the 
database.

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If Named Pipes, the field is greyed out. The pipe name is automatically 
generated based on the above fields.

IMPORTANT:  If you change any of the settings on this node after 
initial configuration, you must restart each Recording and Statistics 
service and the Sync service to ensure that the changes are 
registered with them properly.