Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Configuring Desktop and Server Monitoring and Recording
August 18, 2015
167
To remove a VoIP Monitor or Recording & Playback service from Directory Services:
1. Choose Services Configuration > Multiline, Monitoring & Recording > Remove
VoIP/Recording & Playback Services. The Remove VoIP/Recording & Playback
Services page appears (
Services page appears (
).
Figure 82.
Remove VoIP/Recording & Playback Services page
2. From the appropriate drop-down list, select the service to be removed, and
then click Remove. The service is removed from Directory Services.
When you remove a VoIP Monitor service from Directory Services, it also removes that
service from the list of available VoIP Monitor services on the VoIP Monitoring Device
page as well (
service from the list of available VoIP Monitor services on the VoIP Monitoring Device
page as well (
). This can result in devices becoming unmonitored.
If the selected VoIP Monitor service has been set as the default service, you are
notified that this situation exists when you click Remove. When you click OK to confirm
that you want to remove the default VoIP Monitor service, any device that was
monitored by the default service will now be unmonitored. It is recommended that you
select another VoIP Monitor service to be the default. See
notified that this situation exists when you click Remove. When you click OK to confirm
that you want to remove the default VoIP Monitor service, any device that was
monitored by the default service will now be unmonitored. It is recommended that you
select another VoIP Monitor service to be the default. See
for more information.
If the VoIP Monitor service was selected to monitor specific devices, when you click OK
the following can occur:
the following can occur:
■
The devices will be monitored by the default VoIP Monitor service (if one is
configured)
configured)
■
The devices will be monitored by desktop monitoring if Enable is selected in
the Desktop Monitoring drop-sown list for each device
the Desktop Monitoring drop-sown list for each device
■
The devices will be unmonitored
If devices become unmonitored, search for them on the VoIP Monitor Devices page
and reassign them to the default monitor, a specific monitor, or enable desktop
monitoring.
and reassign them to the default monitor, a specific monitor, or enable desktop
monitoring.