Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Supervisor Desktop User Guide
14
February 12, 2013
When Supervisor Desktop is in default layout (movable windows are disabled), Skill
Groups real time displays occupy approximately the top half of the right pane, and the
Agents real time displays occupy approximately the lower half of the right pane. The
tree panes and real time display panes can all be resized by dragging the horizontal
splitters up and down and the vertical splitters left and right.
Groups real time displays occupy approximately the top half of the right pane, and the
Agents real time displays occupy approximately the lower half of the right pane. The
tree panes and real time display panes can all be resized by dragging the horizontal
splitters up and down and the vertical splitters left and right.
), all
of the real time display panes can be resized and moved anywhere on your desktop.
However, each type of display can only dock to another display of its own type. In other
words, Skill Group displays dock to other Skill Group displays and Agent displays dock
to other Agent displays. For example, you cannot separate one Agent display from
another Agent display, although they can be resized in relationship to each other
(
However, each type of display can only dock to another display of its own type. In other
words, Skill Group displays dock to other Skill Group displays and Agent displays dock
to other Agent displays. For example, you cannot separate one Agent display from
another Agent display, although they can be resized in relationship to each other
(
).
Real time display panes are identified as containing information related to skill
groups/precision queues or agents by the text in their title bars (
groups/precision queues or agents by the text in their title bars (
). For more
information about all of the available real time displays, see
Figure 4.
Example of rearranged and resized displays
Figure 5.
Identifying real time displays
These displays contain Skill
Groups information and
Agents information.
Groups information and
Agents information.
These displays are in
“movable windows” mode:
able to be resized and moved
anywhere on the desktop of
your computer.
“movable windows” mode:
able to be resized and moved
anywhere on the desktop of
your computer.