Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Ratgeber Für Administratoren
Chapter 7 Provisioning Unified CCX
Configuring Skills
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Cisco Unified CCX Administration Guide, Release 7.0(1)
Step 4
In the Skill Name field, enter a description of a relevant skill (for example,
French).
French).
Step 5
Click Add.
The RmCm Configuration Skills summary web page opens, showing the skill in
the Skill Name column and the total number of skills that exist in the system.
the Skill Name column and the total number of skills that exist in the system.
Related Topics
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Modifying an Existing Skill Name
To modify a skill name, complete the following steps.
Procedure
Step 1
From the Unified CCX Administration menu bar, choose Subsystems > RmCm.
The RmCm Configuration web page opens, displaying the RmCm Provider area.
Step 2
On the RmCm Configuration navigation bar, click Skills hyperlink.
The Skills Configuration summary web page opens.
Step 3
In the Skill Name column, click the skill that you want to modify.
The Skill Configuration web page opens.
Step 4
Modify the name of the skill in the Skill Name text field.
Step 5
Click Update to apply the modifications.
The Skills Configuration summary opens, displaying the modified skill name in
the Skill Name column.
the Skill Name column.
Related Topics
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