Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Ratgeber Für Administratoren
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Cisco Unified CCX Administration Guide, Release 7.0(1)
Chapter 7 Provisioning Unified CCX
Configuring Skills
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Deleting a Skill
When you delete a skill, the skill is removed automatically from any agents and
CSQs to which is was assigned. Before deleting a skill, reassign agents or CSQs
to different or new skills.
CSQs to which is was assigned. Before deleting a skill, reassign agents or CSQs
to different or new skills.
Tip
To delete skills, you can use the following procedure or use the Delete button in
the Skills Configuration web page.
the Skills Configuration web page.
To delete a skill, complete the following steps.
Procedure
Step 1
From the Unified CCX Administration menu bar, choose Subsystems > RmCm.
The RmCm Configuration web page opens, displaying the RmCm Provider area.
Step 2
On the RmCm Configuration navigation bar, click Skills hyperlink.
The RmCm Configuration Skills summary web page opens.
Step 3
Click Delete icon next to the name of the skill that you want to delete.
A dialog box opens, warning that the skill is about to be permanently deleted.
Step 4
Click Continue.
The skill is deleted.
Related Topics
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