Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Ratgeber Für Administratoren
20-13
Cisco Unified CCX Administration Guide, Release 7.0(1)
Chapter 20 Subsystems Menu
RmCm Menu Option
Assign Skills Configuration
Use the Assign Skill area of the Unified CCX Configuration web page to modify
an existing resource group and skill configuration or to assign new resource
groups and skills to all or selected agents.
an existing resource group and skill configuration or to assign new resource
groups and skills to all or selected agents.
To access this configuration area, click Assign Skills hyperlink on the navigation
bar of Unified CCX Configuration web page.
bar of Unified CCX Configuration web page.
This web page also contains the following buttons:
•
Add Skill—to add new skills or resource groups to all or selected agents (see
).
•
Remove Skill—to remove skills of all or selected agents (see
).
Related Topic
Adding Skills
When you click Add Skill button in the Assign Skills area of the Unified CCX
Configuration web page, the Add Skill area opens. Use the Add Skill area to add
a resource group and skills to the selected agents.
Configuration web page, the Add Skill area opens. Use the Add Skill area to add
a resource group and skills to the selected agents.
Related Topic
Removing Skills
When you click Remove Skill button in the Assign Skill area of the Unified CCX
Configuration web page, the Remove Skill area opens. Use the Remove Skill area
to remove skills of all or selected agents.
Configuration web page, the Remove Skill area opens. Use the Remove Skill area
to remove skills of all or selected agents.
Related Topic