Cisco Cisco Agent Desktop 8.0 Installationsanleitung

There are three feature levels of CAD 7.0: Standard, Enhanced, and Premium. The 
following chart outlines the features available at each feature level. All features not 
listed here are present in all three versions.

Task buttons

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Event-triggered work flows

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Enterprise data thresholds

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Wrapup data

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Reason codes

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Integrated browser

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Agent-initiated chat

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Agent-initiated call recording

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Cisco Outbound Option

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Cisco IP Communicator supported

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Enterprise data

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Wrap-up data

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Reason codes

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Skill group data

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Agent-initiated recording

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Silent monitoring

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Barge-in

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Intercept

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Recording

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Team messages (TMs)

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