Cisco Cisco Unified CRM Connector 10.0 Betriebsanweisung
may also enter a dial string, an unformatted string of numbers to dial:
7035551212.
7035551212.
The Call Controls are context sensitive: only valid action buttons will be
active based on the state of the current contact phone call. Figure 2-6
shows the Call Controls layout when no calls are present. There are
twelve (12) call control buttons; all are inactive but the NewCalls button.
active based on the state of the current contact phone call. Figure 2-6
shows the Call Controls layout when no calls are present. There are
twelve (12) call control buttons; all are inactive but the NewCalls button.
Table 2-1: Call Control Button Use explains each button’s use, when it is
enabled and the call state before and after the call control is used. Table
2-2: Call State Descriptions and Actions lists the call states, their meaning
and valid actions.
enabled and the call state before and after the call control is used. Table
2-2: Call State Descriptions and Actions lists the call states, their meaning
and valid actions.
Table 2-1: Call Control Button Use
Figure 2-6: Call Control features
Function
Availability
Control
Name
Name
Beha
se
vior and U
Call St
After
ate Before /
Answers
E
an incoming call.
nabled while a call rings
on your phone.
Answer
Pressing answer answers the
ringing call.
Warning: If you have an active
call, you may need to place it on
hold first. Otherwise you might
hang up on the customer
ringing call.
Warning: If you have an active
call, you may need to place it on
hold first. Otherwise you might
hang up on the customer
Call state:
ALERTING
Destination.
Fravorites
“quick dial”
list.
Dial this number when New Call
is pressed.
is pressed.
Context sensitive call
controls.
controls.
New Call is active because
1. There is no active call.
1. There is no active call.
Recent contacts
list, use drop down
DN 3000 is populated from
Directory button.
Search MS CRM for
Th
N
l
3000
22