Cisco Cisco Agent Desktop 8.0 Installationsanleitung
Cisco CAD Installation Guide
66
March 31, 2014
The Dynamic Reskilling and Cisco Unified System Contact Center Environment
sections appear only if you are running the CAD Configuration Setup utility a second
time to change your configuration settings.
sections appear only if you are running the CAD Configuration Setup utility a second
time to change your configuration settings.
In the Dynamic Reskilling section, select the Enabled check box to enable supervisors
to dynamically re-skill agents on their teams using the Unified Contact Center
Enterprise Web Administration Agent Re-skilling tool. This tool is a web-based
application. If it is located on a secured server and requires a secure socket URL
(https), select the Secured client connection check box. If you leave this box
unchecked, the URL will use the http prefix.
to dynamically re-skill agents on their teams using the Unified Contact Center
Enterprise Web Administration Agent Re-skilling tool. This tool is a web-based
application. If it is located on a secured server and requires a secure socket URL
(https), select the Secured client connection check box. If you leave this box
unchecked, the URL will use the http prefix.
In the Cisco Unified System Contact Center Environment section, select Yes or No to
indicate whether or not your configuration is running in a Unified System Contact
Center (SCC) environment.
indicate whether or not your configuration is running in a Unified System Contact
Center (SCC) environment.
Figure 12.
ICM Admin Workstation Distributor