Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

You can change the size of the buttons on the toolbar from the default 16 

 for a comparison) by selecting the Large 

Toolbar Buttons check box.

Select the Audio feedback on non-agent-initiated dialogs 

check box to enable the sounding of a tone when a dialog initiated by someone other 
than you appears on your desktop. Examples of such dialogs are new chat windows 
and notices to you that a supervisor is barging in, intercepting, or recording your call.

Select the Enable Call Duration Updates check box to enable the 

Duration field to increment during a call. By default this option is enabled. A 
continually changing field can cause difficulties for screen readers, so agents who are 
visually impaired might want to disable it. 

Note that the toolbar 
buttons will wrap to 
multiple rows if 
needed.