Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

You can schedule a customer callback in any Outbound Dialer dialing mode.

1. While in Talking or Wrapup state, click Callback.

The Callback Properties dialog box appears, displaying data about the 
current customer call (see 

).

2. In the Schedule Callback section, enter a time (HH:MM) and date 

(MM/DD/YYYY) to call back the customer.

Be sure that the time you enter in the Customer’s Time field is the time in the 
customer’s location, not the time in your location. You can enter the time in 
12- or 24-hour format. If using the 12-hour format, you must enter AM or PM 
as well.

You can also change the customer number if the customer wants to be 
contacted at a different phone number.

NOTE:  In Preview, Progressive, and Predictive modes, the number 
displayed in the Customer Number field is the dialer port, not the 
customer’s phone number.