Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Agent Desktop—Browser Edition User Guide
12
June 2007
publisher to prevent this warning from displaying again, and then click Run to
launch CAD-BE. If you click Cancel, CAD-BE will run in restricted mode. and
various features will not function correctly.
launch CAD-BE. If you click Cancel, CAD-BE will run in restricted mode. and
various features will not function correctly.
You will be prompted for either your Login ID or Login Name in the Login dialog
box. Which appears depends on how your administrator has configured the
system.
box. Which appears depends on how your administrator has configured the
system.
NOTE: If the login method (Login Name or Login ID) is changed while
you are in the process of logging in, you will see an error message
stating that the login method has changed. You must restart CAD-BE
in order to log in using the new method.
you are in the process of logging in, you will see an error message
stating that the login method has changed. You must restart CAD-BE
in order to log in using the new method.
Figure 2.
Local agent Login dialog box
3. Enter your login ID or login name, password, and extension in the appropriate
fields, and then click OK or press Enter.
■
If you attempt to log in and the login ID/login name (with or without the
same extension used in association with it) is already in use by another
agent, you will be asked if you want to forcibly log in. If you opt to do so,
you will be logged in and the other agent using that ID will be logged out.
same extension used in association with it) is already in use by another
agent, you will be asked if you want to forcibly log in. If you opt to do so,
you will be logged in and the other agent using that ID will be logged out.
■
If you attempt to log in and the extension is already in use by another
agent, you will not be able to log in unless you enter a different extension.
agent, you will not be able to log in unless you enter a different extension.
You are now logged into CAD-BE in the Not Ready state.
Logging in as a Mobile Agent
When you log in as a mobile agent, you can use any phone to receive calls that is
accessible to the contact center phone system, including home phones and cell
phones that are not directly connected to the contact center.
accessible to the contact center phone system, including home phones and cell
phones that are not directly connected to the contact center.
NOTE: The instructions for using your agent desktop described in this
document do not address important differences that may apply when
document do not address important differences that may apply when