Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Starting CAD-BE
June 2007
13
you log in as a mobile agent. Consult the “Using Unified Mobile Agent”
section of the Mobile Agent Guide for Cisco Unified CC Enterprise for
instructions on using your desktop when you log in as a mobile agent.
section of the Mobile Agent Guide for Cisco Unified CC Enterprise for
instructions on using your desktop when you log in as a mobile agent.
The Mobile Agent Guide for Cisco Unified CC Enterprise is available on your
desktop software product CD. It can also be downloaded from Cisco's website
at:
desktop software product CD. It can also be downloaded from Cisco's website
at:
You can receive calls in either of two modes, Nailed Call mode or Call by Call mode.
■
In Nailed Call mode, you receive one call on your physical phone when you log
in. That line stays connected through multiple customer calls. CAD-BE plays a
phone ring sound file when a customer call arrives, and you handle all call
control through CAD-BE, including disconnecting the customer call. If you
hang up your physical phone, you are logged out.
in. That line stays connected through multiple customer calls. CAD-BE plays a
phone ring sound file when a customer call arrives, and you handle all call
control through CAD-BE, including disconnecting the customer call. If you
hang up your physical phone, you are logged out.
■
In Call by Call mode, your physical phone is dialed for each customer call.
Once you answer your phone, all call control is handled through CAD-BE.
Once you answer your phone, all call control is handled through CAD-BE.
NOTE: All call control must be done through the CAD-BE interface. If
you attempt to use your phone for call control, you might lose the
customer’s call. Also, use CAD-BE to monitor call activities such as
conference status. This information is not displayed accurately (or not
at all in some cases) on your phone. Consult your Cisco Unified
Mobile Agent documentation for more information.
you attempt to use your phone for call control, you might lose the
customer’s call. Also, use CAD-BE to monitor call activities such as
conference status. This information is not displayed accurately (or not
at all in some cases) on your phone. Consult your Cisco Unified
Mobile Agent documentation for more information.
To start CAD-BE as a mobile agent:
It is recommended that you use VPN to access your contact center network in order to
have a more secure connection before you log in to CAD-BE. See your VPN instructions
for more information.
It is recommended that you use VPN to access your contact center network in order to
have a more secure connection before you log in to CAD-BE. See your VPN instructions
for more information.
1. Start your web browser.
2. Enter the following address in the address field. The address is case sensitive.
http://<CAD-BE server IP address/host name>:8088/cadbe/CAD-BE.jsp
NOTE: The address is case sensitive. Be sure to use uppercase and
lowercase letters exactly as shown.
lowercase letters exactly as shown.
CAD-BE starts and the Login dialog box appears.
3. Select the Mobile Agent Mode check box.
The mobile agent Login dialog box appears (see
).