Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Agent Desktop—Browser Edition User Guide
26
June 2007
2. Enter a number in the Number field.
3. Click Dial.
NOTE: If you are a mobile agent using call-by-call mode, your phone
rings before the destination phone does when you place an outbound
call. You must answer your own phone first, and then the destination
phone rings.
rings before the destination phone does when you place an outbound
call. You must answer your own phone first, and then the destination
phone rings.
NOTE: If you are a mobile agent and and make a call to a busy phone,
you will not hear a busy tone, just silence. However, the contact
appearance pane displays the Busy state.
you will not hear a busy tone, just silence. However, the contact
appearance pane displays the Busy state.
Entering Touch Tones During a Call
If you need to send touch tones during a call (for instance, if you are prompted to enter
an account number) you can do so using the Touch Tones button. This button
activates a number pad on which you enter the required numbers.
an account number) you can do so using the Touch Tones button. This button
activates a number pad on which you enter the required numbers.
To enter touch tones:
1. When prompted to enter numbers during a call, click Touch Tone.
Figure 9.
The touch tone number pad.
2. Enter the required numbers and/or symbols, and then click Done.
The number pad closes and you are returned to the Agent Desktop interface.