Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Handling Phone Calls

June 2007

27

Transferring a Call

There are two types of transfer calls:

■

Supervised transfers. In a supervised transfer, you speak to the third party to 
whom the call is being transferred before connecting the active call, in order 
to confirm that the third party is ready to accept the call.

■

Blind transfers. In a blind transfer, you transfer the active call to the third party 
without speaking. You hang up before the third party answers the phone and 
therefore can’t confirm if the third party is ready to accept the call.

1. With a call active, click Transfer. 

The Transfer window appears (see 

).

Figure 10. 

Transfer window.

2. Enter the phone number to which you are transferring the call in the 

 

Number field. 

3. Click Dial.

4. Take one of the following actions:

■

For a supervised transfer, wait for the third person to answer the phone, 
announce the transfer, then click Transfer. 

■

For a blind transfer, click Transfer without waiting for the third person to 
pick up the phone.