Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
CAD-BE Interface
November 2006
11
CAD-BE Interface
The CAD-BE interface displays information about active calls and enables you to
perform phone functions. It also enables you to view web pages in its integrated
browser pane.
perform phone functions. It also enables you to view web pages in its integrated
browser pane.
Figure 4.
Agent Desktop interface
Dashboard Pane
The dashboard pane provides overall control for Agent Desktop. It consists of two
parts:
parts:
■
Dashboard toolbar
■
Contact appearance
Figure 5.
Dashboard pane
Toolbar
Dashboard
Contact Management
Browser tools
Toolbar
Contact appearance