Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

Not Ready

Ctrl-O

Changes your state to Not Ready, 
indicating that you are not available to 
receive ACD calls.

Work Ready

Ctrl-Y

Changes your state to Work Ready, 
indicating that you are in wrapup work 
after terminating a call and, when 
finished, will be available to receive ACD 
calls.

Work Not 
Ready

Ctrl-Z

Changes your state to Work Not Ready, 
indicating that you are in wrapup work 
after terminating a call and, when 
finished, will not be available to receive 
ACD calls.

Task Buttons

Alt-[button 
number]

Task buttons (Enhanced and Premium 
versions only) are configured by your 
administrator to perform various actions, 
such as starting and stopping recording 
or sending a high-priority chat message 
to your supervisor. There can be up to ten 
task buttons on the toolbar, and each 
button may be assigned more than one 
action. The buttons can be customized, 
so yours may appear different.

Make Call

Ctrl-M

Displays the dial pad so you can dial an 
outgoing call.

Show/Hide 
Contact 
Management

Ctrl-G

Shows or hides the contact management 
pane.

Show/Hide 
Integrated 
Browser

Ctrl-B

Shows or hides the integrated browser 
toolbar.

Help

F1

Alt-Ctrl-H

Accesses the online help.

Accesses the About/Help menu.