Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

Agent Desktop Interface

September 9, 2013

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Use of Windows settings for screen resolution, color/contrast, and font sizes

NOTE:  Enable high contrast before launching Agent Desktop to 
ensure that all tables match the high contrast settings.

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Shortcut keys and tool tips that are compatible with screen readers

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Toolbar buttons in either small (16 × 16) or large (32 × 32) sizes

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Audible tones when a nonagent-initiated dialog appears (for example, new 
chat windows and agent notification about the supervisor barging in, 
intercepting, and recording)

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Scrolling or non-scrolling team messages

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Navigation through each pane, browser, and all the elements of the main 
window using the Tab key

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The Space bar can act as Enter key for buttons in focus (for example, in the 
Dial Pad window, you can press the Space bar to select the focused number 
and Enter to make the call)

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Improved support for Job Access With Speech (JAWS) 11 screen reader 
software

For information about configuring accessibility options, see 

Toolbar Buttons and Shortcut Keys

The optional Cisco Unified Outbound Dialer toolbar can be configured to appear in 
Agent Desktop by your administrator. Depending on the dialing mode of the calling 
campaign that your administrator sets up, the toolbar will contain some or all of the 
available nine buttons. For a complete description of the toolbar, see 

The toolbar contains buttons for call control and for functions not related to a specific 
customer contact, such as:

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Logging in and out

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Changing your agent state

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Initiating a chat session

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Viewing real-time displays

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Configuring the appearance of the Agent Desktopinterface

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Handling Cisco Unified Outbound Dialer calls

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Starting and stopping call recordings (if task buttons are configured to 
perform these functions by your administrator)