Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Agent Desktop User Guide
42
September 9, 2013
Entering Touch Tones During a Call
Some situations might require you to send touch tones during a call. For example,
while accessing an Interactive Voice Response (IVR) system, you might be prompted to
enter one or more numbers indicating a menu choice or an account number.
while accessing an Interactive Voice Response (IVR) system, you might be prompted to
enter one or more numbers indicating a menu choice or an account number.
You can send touch tones during a call by clicking the appropriate buttons in the
Touch Tones window.
Touch Tones window.
To enter touch tones:
1. When prompted to enter numbers during a call, click Touch Tone. The number
pad appears (
2. Enter the required numbers and/or symbols, then click Done. The number
pad closes and you are returned to the Agent Desktop interface.
Entering Touch Tones During a Consultative Call (Transfer or Conference)
You might also need to send touch tones during a
consultative
call. For example, after
you open the Conference a Call window and dial a number, you might be prompted by
an IVR to enter one or more numbers indicating a menu choice. You can send touch
tones during a consultative call either by clicking the appropriate buttons in the Touch
Tones window or by typing the appropriate numbers in the Dial Pad window.
an IVR to enter one or more numbers indicating a menu choice. You can send touch
tones during a consultative call either by clicking the appropriate buttons in the Touch
Tones window or by typing the appropriate numbers in the Dial Pad window.
To enter touch tones during a consultative call:
1. During a call, click Transfer or Conference. The Transfer a Call window or
Conference a Call window appears.
2. Enter a number, then click Dial. The destination phone rings.
Figure 15.
Touch Tones number pad