Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Agent Desktop Interface
December 4, 2012
25
You can click the Show/Hide Contact Management button on the toolbar to show or
hide this pane of the interface.
hide this pane of the interface.
Enterprise Data
The enterprise data pane displays data associated with the selected call. The exact
data that is displayed is configured by your administrator.
data that is displayed is configured by your administrator.
If you are set up by the administrator to be able to edit data fields, you can modify any
of the data fields in the enterprise data window. The modified data stays with the call
when you transfer the call to another agent.
of the data fields in the enterprise data window. The modified data stays with the call
when you transfer the call to another agent.
To modify a data field:
1. Double-click the field you want to modify. The Edit Enterprise Data window
appears (
).
2. Modify the data.
3. Click OK.
Call Activity
The call activity section displays the call activity for the selected call.
Figure 7.
Edit Enterprise Data window (ANI field selected for editing)
Table 10.
Call Activity fields
Field
Description
Device
List of devices the call passed through.
Type
Type of device the call passed through.
Description
Description of the device the call passed through.