Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

Voice Contact Work Flows

June 2007

115

4. Add up to 3 data field conditions (see 

"Data Field Conditions" on page 115 

for 

more information) and specify when the actions should be executed—when 
any one of the data field conditions is met, or when all of the data field 
conditions are met.

When a data field condition is established, the Enable Rule check box is 
automatically selected.

5. Under the Actions pane, click Add to choose one or more actions to run when 

the event occurs and the rules are met. 

You can select an existing action, or create a new action. If the action you 
select cannot be associated with the event, you will receive an error message. 
See 

 for more information. 

6. Repeat steps 1 through 5 for as many events as desired. 

7. When you are finished associating events with rules and actions, click Apply 

to save the new voice contact work flow.

Data Field Conditions

Data field conditions are criteria that a call’s selected enterprise data fields must 
meet in order for a voice contact classification or a work flow rule to be enforced. 

You can configure up to 3 data field conditions for a voice contact classification filter 
and for a work flow rule. You specify if all the data field conditions must be met (an 
AND statement) or if any of the data field conditions must be met (an OR statement). 

To do this you use the Data Field Condition dialog box (for a voice contact 
classification) or the Current Rule Conditions section of the Voice Contact Work Flow 
window (for a work flow rule). 

Figure 57. 

Data Field Condition dialog box.