Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Desktop Administrator User Guide 7.1
98
November 2006
4. Add up to 3 data field conditions (see
for
more information) and specify when the actions should be executed—when
any of the data field conditions are met, or when all of the data field
conditions are met.
any of the data field conditions are met, or when all of the data field
conditions are met.
When a data field condition is established, the Enable Rule check box is
automatically selected.
automatically selected.
5. Under the Actions pane, click Add to choose one or more actions to run
when the event occurs and the rules are met.
You can select an existing action, or create a new action. If the action you
select cannot be associated with the event, you will receive an error
message. See
select cannot be associated with the event, you will receive an error
message. See
6. Repeat steps 1 through 5 for as many events as desired.
7. When you are finished associating events with rules and actions, click Apply
to save the new voice contact work flow.
Data Field Conditions
Data field conditions are criteria that a call’s selected enterprise data fields must meet
in order for a voice contact classification or a work flow rule to be enforced.
in order for a voice contact classification or a work flow rule to be enforced.
You can configure up to 3 data field conditions for a voice contact classification filter
and for a work flow rule. You specify if all the data field conditions must be met (an
AND statement) or if any of the data field conditions must be met (an OR statement).
and for a work flow rule. You specify if all the data field conditions must be met (an
AND statement) or if any of the data field conditions must be met (an OR statement).
To do this you use the Data Field Condition dialog box (for a voice contact
classification) or the Current Rule Conditions section of the Voice Contact Work Flow
window (for a work flow rule).
classification) or the Current Rule Conditions section of the Voice Contact Work Flow
window (for a work flow rule).
Figure 57.
Data Field Condition dialog box.