Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Desktop Administrator User Guide 7.0
44
31-Mar-06
VoIP Monitor
The VoIP Monitor window (
) enables you to:
■
Set a default VoIP Monitor server
■
Configure devices to be monitored by specific VoIP Monitor servers
■
Enable desktop monitoring
Figure 23.
The VoIP Monitor window.
Desktop Monitoring
With desktop monitoring enabled, software on the agent desktop handles recording
and monitoring requests for that agent. This is possible only on desktops that are
physically connected to the network through a hard IP phone (Cisco models 7910,
7940, 7960, and 7970) or through the Cisco IP Communicator soft phone. Desktop
Monitoring does not apply to agents using the IP Phone Agent service on their IP
phone.
and monitoring requests for that agent. This is possible only on desktops that are
physically connected to the network through a hard IP phone (Cisco models 7910,
7940, 7960, and 7970) or through the Cisco IP Communicator soft phone. Desktop
Monitoring does not apply to agents using the IP Phone Agent service on their IP
phone.
NOTE: Desktop monitoring does not function with some NIC cards that are
unable to detect both voice packets and data packets in a multiple VLAN
environment. For more information on this issue, and suggested
work-arounds, see Chapter 1 in the Cisco CAD Installation Guide.
unable to detect both voice packets and data packets in a multiple VLAN
environment. For more information on this issue, and suggested
work-arounds, see Chapter 1 in the Cisco CAD Installation Guide.